I sincerely hope that you'll be happy with everything that you purchase from my store, however, if this is not the case, I can offer to refund any item you are unhappy with, on the condition that it is in a saleable state when returned within 14 days of the date shown on your dispatch note. When returning items, please place your returned goods in their original packaging.
If you would like to return an item, please email me with your reason for a refund and I'll respond accordingly. I will refund you within 30 days of the day that I email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to me within the 14 day returns period. I will provide you with the address to send back the product via email.
If you receive a faulty item and would like a refund, please don't hesitate to email me and I will see if it is suitable for a returns refund. Then, when returning said item, please state the fault on a returns note which you include inside the returned package. I will then examine the returned product and will notify you of any refund you are entitled to via email within a reasonable period of time. Faulty products returned by you will be refunded in full, including a refund for the delivery charges incurred in returning the item.
In the event that I do not receive your returned goods, I will ask you to provide the certificate of posting from the Post Office as proof of postage. I reserve the right to refuse a refund if you are unable to provide the certificate of posting.
I will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Exchanges
If you would rather exchange a purchased item for an item of equal value from my store, please email and I will be able to arrange this. If you would like to exchange an item, please follow the same process a returning an item as outlined above. Unfortunately, any costs incurred in returning the product will have to be covered by yourself.
Cancellation
In addition to my returns policy, you can cancel your contract with me at any time within 7 working days beginning on the day after you place your order, provided I haven't already dispatched your order.
